This is a front-line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe. Customer service is the heart of our business which aims to provide an exceptional service that leaves the customer feeling valued.
As an associate working as part of the customer service team, you’ll acquire a holistic view of our business, seeing first-hand the outcome of our business decisions. You will also meet and partner with people from other business functions, to build your awareness of how we operate, and discover how a career in customer service can add value to what we do, at every opportunity.
You will also be studying towards your customer service apprenticeship qualification. You will receive expert knowledge and training both on the job and with a top-quality external training provider, either face to face in a classroom setting or online. You will be surrounded by support from your peers, manager and mentor. The qualification should take approximately 18 months to complete and will be fully funded by us. At the end of your study you will receive your customer service level 3 qualification and have a promising career ahead of you.
Start date: March 2024
Location: Watford
Applications are now closed.
Here’s what you’ll need in order to join our diverse and committed team.
You’ll be studying towards your customer service standard at level 3
You will be at the forefront of our the business, seeing first-hand the outcome of our business decisions
Experience of front line customer service in a query-based environment
To work as part of the customer service team, you must be able to build a good rapport with our customers and be able to resolve issues showcasing good listening skills
A desire to make the most out of your time with your trainer and mentors
You'll always be looking for opportunities to learn
To ensure we attract and retain the best talent, we offer a range of great benefits to all employees. Your exact salary and benefits package will be discussed with you at the offer stage of the application process. However, all associates will receive:
These apply to products in our stores and online. You’ll also have access to multiple double discount weekends.
We give generous holiday allowances relevant to your location. The number of days will rise as you spend more time with us.
When you join us, you’ll be entitled to become a member of the Company Pension Scheme. We’ll share more information about this when you start.
As an apprentice, you can apply for an NUS card and receive all the benefits that brings, including discounts on travel, food and all kinds of entertainment.
You’ll receive ongoing learning and development opportunities and support throughout your career at TJX.
You can get interest free season ticket support relevant to your location.
We recognise that moving to another country can be daunting, so we’ll help you make that transition easier by providing support if you’re relocating from outside of the UK.
We offer paid paternity, maternity, shared parental and adoption leave.
You’ll have access to join an onsite gym and discounted sessions/classes throughout the UK.
Meet some of our associates who’ve experienced our apprenticeship programmes and hear their stories about life at TJX Europe.
I love working here because TJX is more like a family and you never know who you’re going to meet or build a relationship with. TJX has a welcoming and inclusive culture that opens their doors to new people and ensures that you are supported to help you meet your goals no matter what they are.
Read more
TJX has no limitations in growth and opportunities, and the culture carried within TJX is first class. As a new starting apprentice, I felt immensely supported all throughout and still do, TJX is as good as it gets.
Read moreAfter your qualification you will be one of our customer service associates, working your way towards a customer service team leader or higher. Rotations within the function are also a possibility with agreement with your line manager. You will meet and partner with lots of other associates from other business functions; there are endless possibilities.
Our brand new campus in Watford has been created to fit our culture and inspire and encourage teamwork.
